Refund policy

Last updated: 2/15/2026

At Pointe & Co., we’re all about fabulous finds and flawless vibes 💖
If something isn’t quite right, here’s how we handle it:

✨ Returns & Exchanges

We accept returns within 14 days of purchase.

To be eligible:

✔ Item must be unworn
✔ Item must be unused
✔ Tags must be attached
✔ Proof of purchase required

If it doesn’t meet these standards… it’s staying yours, babe 😉

🚫 Final Sale Items

The following items are FINAL SALE:

• Custom or personalized items
• Special orders
• Clearance / discounted merchandise
• Consignment items
• Worn, washed, or damaged items
• Leotards, tights, and undergarments

No returns. No exchanges. No exceptions.

💳 Refund Methods

Refunds are issued based on purchase type:

✔ With receipt / proof of purchase:
Refund issued to original payment method

✔ Without receipt:
Refund issued as store credit only

✔ Gift card purchases:
Refund issued as store credit only

Simple. Fair. Fabulous.

💖 Store Credit

Store credit:

• Never expires
• Redeemable online or in-store
• Non-refundable
• No cash value

Basically… future shopping money ✨

📦 Restocking Fees

Approved returns may be subject to restocking fees.

Especially for:

• Unclaimed pickup orders
• Special order items

Restocking fees may be up to 50% of the total purchase price.

🏬 Pickup Orders

Orders marked for pickup must be collected within 7 days.

After 7 days:

• Items may be returned to inventory
• Order may be canceled
• 50% restocking fee applies

♻️ Consignment Items

Consignment items:

✔ Purchased separately
✔ Not eligible for discounts
✔ FINAL SALE

No returns. No exchanges.

⚠️ Damaged or Incorrect Items

Oops! Something not right?

Contact us within 3 days of delivery:

📸 Photo required
🧾 Order number required

We’ll make it right 💖

🚚 Shipping Fees

Shipping charges are non-refundable.

💅 Policy Agreement

By completing your purchase, you agree to Pointe & Co.’s store policies
(yes babe, even the fine print 😉).